Ordering Hours: 24/7
Pickup Times
Mon – Sun – 10:00 am – 6:45 pm.
Order Issues?
Email us at fourwindspersonalshopper@gmail.com or Text/Call our
Freshway Phone Directly at 1(715)327-3151.
Q. How do I sign up?
A. Sign up from your computer at www.fourwindsmarket.com and Click
on the Create an account link and follow the instructions. Or sign in
using your Facebook account. You can also sign up with us through our
iOS and Android apps by selecting the Create New Account option
within the app.
Q. How do I contact the store for Online Shopping inquiries?
A. Call Fourwinds Market 1(715)349-5563 and ask for the Freshway
Department. Text/call the Freshway phone directly 1(715)327-3151.
Q. Is there a minimum online order?
A. No.
Q. What is the cost for this service?
A. The first two orders have the pickup fee waived with code 4WINDS.
Service fee is $4.95.
Q. What methods of payment are accepted?
A. Credit and Debit Cards. The correct Card Holder Name and Zip Code
registered when entering the credit or debit card information.
Q: When will my credit card be charged?
A: We pre-authorize or place a “provisional hold” on your card when
you checkout online. We temporarily authorize your card for the higher
of $5 or 10% in addition to the item total. This additional amount will
cover things like final sales tax, and any weighted items like meat and
produce, whose value is not known until the order is selected. As soon
as your order is selected, we charge your card for exactly what was in
the final order. The final charge typically varies from your estimated
total due to variable weight items, in-store promotions, and
substitutions or out-of-stock items.
Q. Am I able to use Food Stamps to pay for my online order?
A. Not at this time.
Q. What if I can’t select a time slot?
A. If you are unable to select a date and time, we are fully booked for
scheduled pickups. Please continue onto the next day for more
available time slots.
Q. Do I have to come inside to pick up my order?
A. No. Pull into the designated pick up area at the store.
Q. How do I notify the store I am at the store and ready to pick up my
order?
A. Call the FreshWay phone number upon arrival (the store phone
number is posted on the sign at the pickup location or in the email you
received that your order is ready for pickup.)
Q. After placing my order, can I add to my order?
A. Yes. You can add to your order up until the time your personal
shopper starts picking your order.
Q. Will I lose my time slot if I do not complete my order in a certain
time frame?
A. Yes, if you choose a time slot before the order begins and it is not
completed within a 15-minute time frame, the time slot will be released
to the next customer.
Q. What if I don’t finish placing my order before I log off the internet?
Will I lose my order?
A. No, you will not lose your order. Your order will automatically save
to your cart and you can finish it later. It will be saved until you are
ready to finish your transaction. If you are placing your order on the
computer your order will be accessible on the app or mobile web as
well. Your computer, app and mobile web are all tied together.
Q. Are Ad items available to order online?
A. Yes, the ad is available and our ad is clickable, just click on an item to
add to your cart. Please keep in mind, our weekly specials run from
Monday through Sunday. So, if you are adding to your shopping list on
a Sunday for Monday shopping, the sale prices at checkout will differ
depending on the new week’s circular ad.
Q. Will the quality of my meats, produce and fresh products be of the
same quality as if I were shopping?
A. Fourwinds Market takes pride in offering fresh quality product all the
time. Our trained Personal Shoppers will select only the freshest
produce and best cuts of meat as if they were shopping for their own
families.
Q. What happens if you are out of a particular item I want to
purchase?
A. During the checkout process, you can select if you would like to
allow substitutions. Indicate Allow Substitution (best comparable) or No
Substitution. You can utilize the add note section to specify other
varieties or flavors you would like your shopper to pick-up. Your
Personal Shopper will make substitutions as needed.
Q. What happens if my weighted items push my order over my preauthorized total?
A. If your order goes over the amount that’s pre-authorized we will true
up (process) the payment over that amount. Then you will receive an
email for a new payment. Your previous hold will be returned to your
card and the new payment will be processed. Just follow the email’s
instructions for the new payment.
Q. Do you offer delivery?
A. No we do not, just curbside pick-up.
Q. Can I use my employee discount with curbside pickup?
A. Yes there is a section for employee discount at checkout.
Q. Can I use printed coupons with my Curbside order?
A. Unfortunately we cannot accept printed coupons for Curbside orders
at this time.
Q. Can I purchase alcohol online?
A. Yes. However, if the Curbside order contains alcohol, the person
accepting the order must be over the age of 21 and show government-
issued photo ID when they arrive. Alcohol does not count towards
minimum purchase amounts on promotion codes unless otherwise
stated in the promotion details. Local laws governing the sale of alcohol
will apply.
Q. Are my cold items refrigerated until I arrive at curbside?
A. Yes, cold items are kept in a refrigerated area until you arrive.
Q. What happens if I miss my pickup time?
A. It isn’t a problem, but if you are going to be late please call, text, or
email us ahead of time.
Q. How do I change the default payment method on my account?
A. To update your payment method:
1. While logged in, click your name in the upper right corner of the
screen.
2. Select “My Account Settings.”
3. Click “Payment Methods” underneath your name.
You can add a new card, remove a card, or make a different card your
primary card from this page.